Remote Customer service Jobs • Project Management

Owns the entire customer journey - from onboarding to value realization to value expansion - measuring specific metrics throughout the journey. Acts as the "voice of the customer" inside the company. Partners with Customer Success Engineers (CSE) to resolve any issues with customer deployments. If you’re passionate about cyber risk, thrive in a fast-paced environment, and want to be part of a team that’s redefining security— we want to hear from you!

As the Customer Solution Engineer, you'll bridge the gap between our customers and our product, ensuring their success and driving our evolution. Collaborate with various teams globally, manage customer feature requests, and translate requirements into actionable insights. Conduct technical research for third-party integrations and improve our knowledge bases by finding recurring requests and key trends.