Own the customer implementation journey as project manager for enterprise accounts, building project plans and tracking milestones.
Communicate across multiple stakeholders including executive sponsors, administrators, and end users to drive accountability.
Facilitate structured onboarding with kickoff meetings, process reviews, and training sessions tailored to firm needs.
Karbon is the global leader in AI-powered practice management software for accounting firms. They are a well-funded, globally distributed team with a people-first culture, certified as a Great Place to Work and listed on Fortune's Best Small Workplaces.
Coordinate the editorial production workflow from assignment to publication.
Track pitches, assignments, drafts, revisions, and deliverables across multiple projects.
Ensure content meets editorial standards before advancing to the next workflow stage.
Rock y Arte is an independent cultural journalism platform in Spanish, exploring art, music, literature, film, subcultures, and social transformations from a critical Latin American perspective. The team is remote and builds a diverse community of writers, editors, and researchers worldwide.
Lead customer implementations of iQueue products, managing end-to-end onboarding and configuration.
Partner with cross-functional teams and hospital stakeholders to optimize patient throughput.
Design and execute test scenarios to validate system functionality before go-live.
LeanTaaS creates software solutions combining lean principles, predictive analytics, and machine learning to transform hospital operations. With over 190 health systems and 1,200 hospitals using its products, the company has raised more than $300 million from top-tier investors and is named among the top 100 AI companies.
Drive strategic initiatives to streamline implementation processes and reduce time-to-value.
Manage complex implementations with multiple stakeholders, configuring the platform and delivering training.
Serve as escalation point for technical challenges, optimizing processes and analyzing data for improvements.
Builder Prime provides an all-in-one business management platform for home improvement contractors, integrating CRM, estimating, production, payments, and reporting. Backed by Blueprint Equity, it is an AI-forward company that fosters collaboration, curiosity, and community among employees.
You manage the introduction of AlphaController for new customers from kick-off to go-live.
You configure the product to fit each dealership's processes and lead workshops and training.
You coordinate timelines and communicate between customer and internal teams.
Alpha Online develops process management software for the professional used car trade in Germany. They are a team with short decision paths, part of CarOnSale since 2024.
Become a subject matter expert on customer support topics.
Facilitate and monitor EDI Feeds with new customers and their BenAdmin and/or Payroll providers.
Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements.
Lively harnesses user-centric design and innovative technology to deliver an effortless experience for employers and account holders. The company is remote-first, headquartered in San Francisco, with employees across the US.
Provide exceptional member support by transforming complex healthcare questions into simple, human experiences.
Drive innovative Care projects tailored to your expertise, with 80% of time on support and 20% on projects.
Lead process improvements and collaborate with cross-functional teams to shape the future of Care at Alan.
Alan is a health insurance company that integrates insurance, prevention, and care into a single user experience. With over 800 employees and partnerships with 40K+ companies, they serve more than 1M members and have a unique culture focused on prevention.
Support the design, execution, and optimization of patient access, affordability, and HCP support programs.
Manage day-to-day activities with patient services vendors, ensuring compliance and scalability.
Coordinate cross-functional reviews and governance to maintain alignment with brand priorities and compliance expectations.
Mineralys Therapeutics is a clinical-stage biopharmaceutical company focused on developing medicines to target hypertension and related comorbidities. The company is headquartered in Radnor, Pennsylvania and operates as a fully remote organization.
Own the operationalization of strategic customer projects and optimize Customer Success processes for scalability.
Define the strategic framework for core Customer Success metrics and drive executive reporting.
Manage cross-functional stakeholder collaboration and act as senior escalation point for operational issues.
AlphaSense provides AI-driven market intelligence and search for sophisticated companies. Founded in 2011, the company has over 2,000 employees globally and is committed to a diverse and inclusive work environment.
Apply deep working knowledge of customer success to guide how Customer Success Operations supports the broader CS organization.
Own definitions, methodology, and standards behind core CS metrics, including NRR, GRR, renewal rate, and usage KPIs.
Support Customer Success tool strategy across systems like Salesforce, Gainsight, Clari, Gong, and Tableau, executing on priorities.
AlphaSense provides AI-driven market intelligence and search to help companies make decisions. With over 2,000 employees and trusted by 6,000+ enterprise customers, they foster a dynamic and fast-paced culture.